1. Agreement to Terms

By accessing or using Ardent Africa ("the Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

These Terms constitute a legally binding agreement between you and Ardent Africa. We may modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Platform after modifications constitutes acceptance of the modified Terms.

To use the Platform, you must:

• Be at least 18 years old or have parental consent

• Have the legal capacity to enter into binding agreements

• Not be prohibited from using the Platform under applicable laws

• Provide accurate and complete information when creating an account

While public fundraising approvals are being finalised, the Platform may limit creation of new fundraising and hybrid campaigns to authorised Ardent Africa Foundation accounts. Petitions and other features may remain available as shown in the app. When public fundraising opens more broadly, additional eligibility and verification requirements will apply as described in these Terms and our Platform Use Guidelines.

3. Account Registration and Security

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information

• Maintain and update your information to keep it accurate

• Maintain the security of your account credentials

• Accept responsibility for all activities under your account

• Notify us immediately of any unauthorized access

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

5. Campaigns and Content

5.1 Campaign Creation

Campaign creators ("Creators") are responsible for:

• Ensuring campaign content is accurate, lawful, and does not infringe on third-party rights

• Using funds raised for the stated purpose

• Providing regular updates and impact reports

• Complying with all applicable laws and regulations

5.2 Content Ownership

You retain ownership of content you create and post on the Platform. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content on the Platform and in promotional materials.

5.3 Prohibited Campaigns

We prohibit campaigns that:

• Promote illegal activities or hate speech

• Violate intellectual property rights

• Are fraudulent or misleading

• Involve personal financial gain without clear social impact

5.4 Ardent Africa Foundation Causes

Causes operated by the Ardent Africa Foundation on the Platform are verified by Ardent Africa and display Foundation trust indicators. Donations to those causes use the Foundation zero-fee path described in section 6.2. Foundation causes are distinguishable from user-led campaigns by Foundation badges on the Platform.

5.5 Jobs and Recruitment

The jobs portal connects organisations that are hiring with individuals seeking work. Only NGO/charity and corporate accounts may post jobs (an employer's verified organisation profile is its public company page); only individual (personal) accounts may publish a candidate profile and apply.

Employers must post genuine roles, describe them accurately (responsibilities, requirements, and any stated pay), and must not discriminate against applicants on the basis of age, gender, ethnicity, religion, disability, or any other characteristic protected by law. Employers must never ask a candidate for payment, a deposit, an "application fee", bank details before a written offer, or anything of value as a condition of consideration.

Candidates must provide accurate information. A candidate's contact details (email, phone, address) are kept private; employers reach candidates only through in-app messaging. Ardent does not process, hold, or take a cut of any salary, fee, or payment between an employer and a candidate. Posting, applying, and messaging are free; the optional "support" tip is a voluntary gift to the Ardent Africa Foundation and is not a payment for any role or feature.

5.6 Reviews and Business Listings

Ardent Reviews lets users rate and review businesses, NGOs, schools, and healthcare facilities ("reviewable entities"), each with a TrustScore built from published reviews. A review must reflect your own, genuine experience with the entity; you must not post a review for an entity you own, manage, are employed by, or are otherwise affiliated with. We rely on automated and human review, together with reports from users and entities, to detect and remove fake, duplicate, incentivized, or coordinated reviews and to act on accounts that attempt to manipulate a TrustScore.

You retain ownership of the reviews you write. By posting a review, you grant us the same content licence described in section 5.2, and you agree the review may be shown publicly under your display name together with your rating and, where applicable, a verified-experience badge.

An entity may claim its own listing after we verify its authority to do so, respond publicly to reviews once claimed, and dispute a review it believes is false, defamatory, or posted by someone with no genuine relationship to the entity. A disputed review stays visible with a "disputed" label while we investigate — we do not remove a review merely because the reviewed entity objects to it. Ardent Reviews carries no fees and involves no money between reviewers and entities.

6.1 Donations

All donations are final and non-refundable unless required by law or as specified in our Donor Guarantee. Donations are processed through secure third-party payment processors. We are not responsible for payment processing errors or issues.

6.2 Platform Fees

Causes operated by the Ardent Africa Foundation use a zero platform fee path. The full gift supports the cause as shown on the cause page, and those pages do not display the standard crowdfunding fee breakdown.

For standard public fundraising and hybrid campaigns created by ordinary users (when public fundraising is enabled), a total fee of 7% may be deducted from each donation: a 2% payment processing fee (covering payment gateway charges and withdrawal payout costs) and a 5% platform fee (supporting platform operations, customer support, and development). Donors pay the full amount; fees are deducted from what campaign creators receive. Campaign creators accept these fee terms when creating a fundraising or hybrid campaign. Current fee rates and a full breakdown are available on our Fees & Charges page. See also our Donor Guarantee for Foundation cause protections.

6.3 Tax Information

Donors are responsible for determining the tax implications of their donations. We may provide tax receipts where applicable, but we do not provide tax advice.

6.4 Jobs, Marketplace, and Events Settlement

The jobs portal is free: there is no fee to post a job, apply, or message, and Ardent never handles money between employers and candidates. Marketplace services are settled directly between the parties off-platform; Ardent charges no marketplace fee. For paid events, ticket revenue settles to the organiser's own payment account and only Ardent's flat platform fee per paid event is collected. In every case, Ardent Africa never custodies third-party money.

7. Intellectual Property

The Platform and its content, features, and functionality are owned by Ardent Africa and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

8. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The Platform will be uninterrupted, secure, or error-free

• Defects will be corrected

• The Platform is free of viruses or harmful components

• Campaigns will achieve their stated goals

We do not endorse, guarantee, or assume responsibility for any user-led campaigns, content, or services unless they have completed our Verified Cause programme or we state otherwise. Causes explicitly identified as Ardent Africa Foundation causes are operated by or on behalf of the Foundation and are distinguishable by Foundation badges on the Platform.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARDENT AFRICA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

Our total liability for any claims arising from your use of the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ardent Africa and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform

• Your violation of these Terms

• Your violation of any third-party rights

• Content you post on the Platform

11. Termination

We may suspend or terminate your account and access to the Platform at any time, with or without cause or notice, for any reason, including violation of these Terms. Upon termination, your right to use the Platform will immediately cease.

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration or in the courts of Ghana.

13. Contact Us

If you have questions about these Terms, please contact us: